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aap3 are seeking a highly skilled Technical Writer with expertise in networks and collaboration/video conferencing technology. The ideal candidate will have a proven track record of creating high-quality, high-value documentation for corporate consulting clients. This role requires the ability to design and develop templates and deliver comprehensive documentation that meets the strategic needs of the business.

• 12-month initial Contract
• Develop and maintain technical documentation for aap3’s networking and collaboration/video conferencing products and solutions.
• Create templates that streamline the documentation process and ensure consistency across all materials.
• Work closely with technical teams to gather the necessary information to produce accurate and detailed documents
• Deliver high-quality documentation that meets the needs of corporate consulting clients, ensuring clarity, conciseness, and technical accuracy.
• Manage multiple documentation projects simultaneously, adhering to strict deadlines and quality standards.
• Travel to client sites in Belgium and other countries as needed to gather information and provide on-site documentation support.

In this role as part of a team you will be responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. You will need a solid and proven background within IT Desktop Support/ End User Computing (EUC) ideally working with multi-national organizations including support to VIP/ Executive/ C-Suite end users.

Qualifications:

• Bachelor’s degree in Technical Writing, Communications, or a related field.
• Minimum of 5 years of experience as a Technical Writer in the technology industry, with a focus on networks and collaboration/video conferencing technology.
• Strong experience in creating templates and delivering high-quality documentation to corporate clients.
• Excellent written and verbal communication skills, with the ability to convey complex technical information clearly and concisely.
• Proficiency in documentation tools and software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel up to 20% of the time.
• Security clearance would be ideal but not essential

Are you an experienced Desktop Support/ IT Support/ End User Computing Analyst fluent in English and Hebrew and seeking a new opportunity? We have an exciting 6-month initial contract opportunity with an established multi-national organization. Ongoing role.

• 6-month initial contract – extendable
• Based on site in Tel Aviv
• Sunday to Thursday 5 days per week
• Fluent English and Hebrew essential
• 5-6+ year relevant Desktop/ IT Support/ End User Computing
• Experienced within a fast past and demanding end user environment including Executive support (C-Suite)

In this role as part of a team you will be responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. You will need a solid and proven background within IT Desktop Support/ End User Computing (EUC) ideally working with multi-national organizations including support to VIP/ Executive/ C-Suite end users.

Key responsibilities:

• Supporting C. 250 users in Tel Aviv as well as remote sites
• Onboarding and training of new end users into the organizations environment
• Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support – MDM and managing Apple, Android devices
• Access Management – Provisioning and managing access for all end user computing resources
• Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
• Hardware Imaging and software deployment
• Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists
• File, print and DHCP management
• Purchasing – Purchasing – Maintaining and Replenishing Inventory while following purchasing workflows
• Physical Management of IT Hardware
• Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)

Key experience sought:

• College degree in Computer Science, technology or related discipline
• 5-6+ years proven experience within IT/ Desktop/ End User (EUC) support
• Experienced with ServiceNow (ideal) or similar ticketing and escalation systems
• Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experienced with Windows OS, MacOS, and Microsoft Office Suite
• Networking technology such as Cisco, Juniper
• Strong multitasking, time prioritization, collaborative and communication skills
• Experience in an exchange, trading facility, or financial services
• First class communication and liaison skills including experience supporting VIP/ C-Suite executives
• DELL, Microsoft certifications ideally sought
• Preferred knowledge of PowerShell, scripting

Desktop Support/ IT Support/ End User Computing (EUC): Windows, MAC, ServiceNow, Azure, AD, networking