Sally Ashenden

Account Manager

I have over 15 years IT recruitment experience and come from a software house and technical degree background.  Software tends to be at the heart of what I do but I help clients with roles from Architects & Analysts through Development & Test and much more.  I love helping clients find the right talent to build their teams and helping candidates find the right opportunities.  I work with clients of all shapes and sizes and enjoy the variety and individual challenges.

Mum to 1 gorgeous daughter and with a passion for good food, The New Forest, Camping & maybe the occasional G&T – especially when the sun is shining!!


2nd Line Service Desk Support Analyst

  • London
  • Permanent
  • £35000.00 - £43000.00 per annum

Permanent opportunity for a 2nd line Service Desk Support Analyst to provide support to end users within a large, established financial organization. In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution.

2nd line Service Desk Support

Central London, onsite role

£35-43K + bens

Permanent opportunity for a 2nd line Service Desk Support Analyst to provide support to end users within a large, established financial organization.

In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution.

Key skills and experience sought:

  • 5+ years IT support experience to 2nd line within ITIL environment
  • Experience within financial/ financial services environments ideal
  • Provision of support via phone, tickets and at the deskside
  • Escalation of issues of support issues to 3rd line teams and liaison as needed to resolve technical issues
  • Experience within large scale organizations and overseeing support issues through to resolution in these environments
  • First class communication, interpersonal and customer-friendly approach
  • VIP support experience & understanding of time & productivity pressures of executives
  • Able to work well under pressure, in a fast-paced environment and prioritize tasks effectively, providing timely updates on support issues

Technical skills required:

  • ITIL best practise
  • Microsoft Office 365
  • Windows 7/10/11
  • Experience with networking, VPN’s and troubleshooting connectivity issues
  • Apple Products (iPads, iPhones)
  • OSX/ iOS
  • Printer/ printing issues
  • Outlook / Exchange 2016-2019 support
  • MDM Solutions (Intune, Jamf)
  • SharePoint
  • Microsoft Azure administration
  • Hosted Telephony
  • Deployment and implementation of new workstations and network hardware across multiple remote sites.
  • General desktop support, Hardwaresoftware diagnosis and break fix.
  • Endpoint Encryption
  • Cisco/ Poly/ Video Conferencing/ Audio Visual support

2nd line Support: 2nd line, 2nd level, Desktop Support, Deskside Support, IT Support

For more information on both contract and permanent roles via aap3 Recruitment, industry news and updates, check out our new website, follow our aap3 Defence & Aerospace Recruitment page on Linkedin and follow us on twitter @aap3recruitment


2nd Line Support Analyst

  • London
  • Permanent
  • £35000.00 - £43000.00 per annum

Permanent opportunity for a 2nd line Support Analyst to provide support to end users within a large, established financial organization. In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution.

2nd line Support

Central London, onsite role

£35-43K + bens

Permanent opportunity for a 2nd line Support Analyst to provide support to end users within a large, established financial organization.

In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution.

Key skills and experience sought:

  • 5+ years IT support experience to 2nd line within ITIL environment
  • Experience within financial/ financial services environments ideal
  • Provision of support via phone, tickets and at the deskside
  • Escalation of issues of support issues to 3rd line teams and liaison as needed to resolve technical issues
  • Experience within large scale organizations and overseeing support issues through to resolution in these environments
  • First class communication, interpersonal and customer-friendly approach
  • VIP support experience & understanding of time & productivity pressures of executives
  • Able to work well under pressure, in a fast-paced environment and prioritize tasks effectively, providing timely updates on support issues

Technical skills required:

  • ITIL best practise
  • Microsoft Office 365
  • Windows 7/10/11
  • Experience with networking, VPN’s and troubleshooting connectivity issues
  • Apple Products (iPads, iPhones)
  • OSX/ iOS
  • Printer/ printing issues
  • Outlook / Exchange 2016-2019 support
  • MDM Solutions (Intune, Jamf)
  • SharePoint
  • Microsoft Azure administration
  • Hosted Telephony
  • Deployment and implementation of new workstations and network hardware across multiple remote sites.
  • General desktop support, Hardwaresoftware diagnosis and break fix.
  • Endpoint Encryption
  • Cisco/ Poly/ Video Conferencing/ Audio Visual support

2nd line Support: 2nd line, 2nd level, Desktop Support, Deskside Support, IT Support

For more information on both contract and permanent roles via aap3 Recruitment, industry news and updates, check out our new website, follow our aap3 Defence & Aerospace Recruitment page on Linkedin and follow us on twitter @aap3recruitment


Communications & Planning Manager

  • Surrey
  • Contract
  • £40000 - £55000 per annum

We have an exciting 12 month contract opportunity for a Communication Planning Manager to work with a well known global organization to support their European Marketing team in communications across their TV, digital imaging, mobile and audio product sets. Hybrid role 3 days onsite in Weybridge. Role is inside IR35 In this role you will work with Senior Communications Managers to support on large scale projects and/ or take responsibility for small-mid scale projects.

We have a fantastic opportunity for a Communication Planning Manager to work with a well-known leading global organization to support their Pan-European Marketing team with communications across their audio, gaming, digital imaging, TV, mobile etc product sets.

Previous music industry experience, experience working with similar electronics manufacturers, or a keen and genuine interest in music and audio would be an advantage due to product focus but not essential.

Hybrid role 3 days onsite in Weybridge.

The role is offered on an initial 12-month contract basis inside IR35.

In this role, you will have the opportunity to work with Senior Communications Managers to support large-scale projects and/ or take end-to-end responsibility for small to mid-scale projects.

The role is working as part of a busy team and will offer fantastic professional experience and exposure for the right individual.

Key responsibilities will include:

  • Work with key stakeholders/ European Product & Marketing Teams to understand business needs, and to develop communication plans as solutions to requests.
  • Negotiate budget and timeline
  • Develop clear goals, KPIs, and communication plans for all touchpoints, e.g. PR, paid campaigns (mainly online, offline as well depending on the budget) web creation and organic digital activations including social media and emails.
  • Develop a brief for third-party agencies and/or internal teams.
  • Kick off the project, and manage the actions of all relative parties. Ensure high creative quality and cost & time-efficient processes, including top management approvals and local markets management.
  • Once approved and live, monitor the performances to be fully responsible for PDCA cycles of activities.
  • Own and manage your own actions and/or projects by leading various internal and external teams.
  • Working with Senior Communications Planning Managers as well as other projects, sometimes you will be covering specific areas and other times you will be covering all areas. You are likely to spend a lot of your time on creative development management and managing approvals of creative developments initially.

Key experience and skills sought include:

  • Bachelor’s degree educated or higher ideal but an individuals experience and ability is the key importance
  • 2.5 – 4+ years’ experience managing creative development processes, ideally digital assets, from brief generation to implementation.
  • Ability to negotiate and discuss with senior stakeholders to identify communication goals and actions required, while helping to clarify their business goals.
  • Ability to manage creative agency from brief generation, timeline, quality and approval management, giving articulate creative improvement ideas from a logical perspective.
  • Good understanding and high capability of creative development process essential
  • Ability to manage complicated, agile processes involving many members from both internal and external teams.
  • Experience in managing projects involving multiple stakeholders
  • Proven experience working in a dynamic, agile and large-scale environment
  • Experienced working with autonomy, using own initiative and highly motivated
  • Data analysis experience (digital performances) is a plus
  • Proficient skills in Microsoft PowerPoint and intermediate Microsoft Excel skills are required.

Backgrounds that may be of interest include:

  • Client-side advertiser background, e.g. within marketing communication or campaign planning organisation
  • Advertising agency background within account planning/management or strategic planning

Communication Planning Manager: Communications, Planning, campaign, advertising, digital media, PR, social media, email, product promotion

AAP3 is acting as an Employment Business in relation to this vacancy.


Communications & Planning Manager

  • Surrey
  • Contract
  • Negotiable

We have an exciting 12 month contract opportunity for a Communication Planning Manager to work with a well known global organization to support their European Marketing team in communications across their TV, digital imaging, mobile and audio product sets. Hybrid role 3 days onsite in Weybridge. Role is inside IR35 In this role you will work with Senior Communications Managers to support on large scale projects and/ or take responsibility for small-mid scale projects.

We have an exciting 12-month contract opportunity for a Communication Planning Manager to work with a well-known global organization to support their European Marketing team in communications across their TV, digital imaging, mobile and audio product sets.

Hybrid role 3 days onsite in Weybridge.

Role is inside IR35

In this role you will work with Senior Communications Managers to support on large scale projects and/ or take responsibility for small-mid scale projects.

Key responsibilities will include:

  • Work with key stakeholders/ European Product & Marketing Teams to understand business needs, and to develop communication plans as solutions to their requests.
  • Negotiate budget and timeline
  • Develop clear goals, KPI’s, and communication plans for all touchpoints, e.g. PR, paid campaigns (mainly online, offline as well depending on the budget) web creation and organic digital activations including social media and emails.
  • Develop a brief to 3rd party agency and/or internal teams.
  • Kick-off the project, manage actions of all relative parties. Ensure high creative quality and cost & time efficient processes, including top management approvals and local markets management.
  • Once approved and live, monitor the performances to be fully responsible for PDCA cycles of activities.
  • Own and manage your own actions and/or projects by leading various internal and external teams.
  • Working with Senior Communications Planning Managers as well as other projects, sometimes you will be covering specific areas and other times you will be covering all areas. You are likely to spend a lot of your time on creative development management and managing approvals of creative developments initially.

Key experience and skills sought include:

  • Bachelors degree educated or higher
  • 4+ years’ experience managing creative development processes, ideally digital assets, from brief generation to implementation.
  • Ability to negotiate and discuss with senior stakeholders to identify communication goals and actions required, while helping to clarify their business goals.
  • Ability to manage creative agency from brief generation, timeline, quality and approval management, giving articulate creative improvement ideas from a logical perspective.
  • Good understanding and high capability of creative development process essential
  • Ability to manage complicated, agile processes involving many members from both internal and external teams .
  • Experience of managing projects involving multiple stakeholders
  • Proven experience working in a dynamic, agile and large scale environment
  • Experienced working with autonomy, using own initiative and highly motivated
  • Data analysis experience (digital performances) a plus
  • Proficient skills in Microsoft PowerPoint and intermediate Microsoft Excel skills are required.

Backgrounds that may be of interest include:

  • Client-side advertiser background, e.g. within marketing communication or campaign planning organisation
  • Advertising agency background within account planning/management or strategic planning

Communications Planning Manager: Communications, Planning, campaign, advertising, digital media, PR, social media, email, product promotion

AAP3 is acting as an Employment Business in relation to this vacancy.