End User Computing Analyst
Are you an experienced Desktop Support/ IT Support/ End User Computing Analyst fluent in English and Hebrew and seeking a new opportunity? We have an exciting 6-month initial contract opportunity with an established multi-national organization. Ongoing role. In this role as part of a team you will be responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. You will need a solid and proven background within IT Desktop Support/ End User Computing (EUC) ideally working with multi-national organizations including support to VIP/ Executive/ C-Suite end users.
Are you an experienced Desktop Support/ IT Support/ End User Computing Analyst fluent in English and Hebrew and seeking a new opportunity? We have an exciting 6-month initial contract opportunity with an established multi-national organization. Ongoing role.
- 6-month initial contract – extendable
- Based on site in Tel Aviv
- Sunday to Thursday 5 days per week
- Fluent English and Hebrew essential
- 5-6+ year relevant Desktop/ IT Support/ End User Computing
- Experienced within a fast past and demanding end user environment including Executive support (C-Suite)
In this role as part of a team you will be responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. You will need a solid and proven background within IT Desktop Support/ End User Computing (EUC) ideally working with multi-national organizations including support to VIP/ Executive/ C-Suite end users.
Key responsibilities:
- Supporting C. 250 users in Tel Aviv as well as remote sites
- Onboarding and training of new end users into the organizations environment
- Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support – MDM and managing Apple, Android devices
- Access Management – Provisioning and managing access for all end user computing resources
- Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
- Hardware Imaging and software deployment
- Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists
- File, print and DHCP management
- Purchasing – Purchasing – Maintaining and Replenishing Inventory while following purchasing workflows
- Physical Management of IT Hardware
- Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
Key experience sought:
- College degree in Computer Science, technology or related discipline
- 5-6+ years proven experience within IT/ Desktop/ End User (EUC) support
- Experienced with ServiceNow (ideal) or similar ticketing and escalation systems
- Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experienced with Windows OS, MacOS, and Microsoft Office Suite
- Networking technology such as Cisco, Juniper
- Strong multitasking, time prioritization, collaborative and communication skills
- Experience in an exchange, trading facility, or financial services
- First class communication and liaison skills including experience supporting VIP/ C-Suite executives
- DELL, Microsoft certifications ideally sought
- Preferred knowledge of PowerShell, scripting
Desktop Support/ IT Support/ End User Computing (EUC): Windows, MAC, ServiceNow, Azure, AD, networking