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Service Design & Transition Lead

  • Hampshire
  • Contract
  • £43.00 - £48.00 per hour

Service Design & Transition Lead

Role Summary

We have an exciting new contract opportunity based in Portsmouth as a Service Design & Transition Lead.

The role will be an initial 3 month contract and will provide you with the opportunity to plan, implement, control, review and audit of service provision’s, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements.

Key Responsibilities

  • Conduct service design, review service designs, update service designs and agree services with project and operations team.
  • Conduct Service Transition activities for all Digital Services offerings
  • Manage operational readiness review on behalf of Operation and Support Manager
  • Liaise with all service component providers to ensure service designs & SLA’s are being met.
  • Manage External Service providers on behalf of Operation Support Manager.
  • Liaise with MOD and its authorities for all service design activities.
  • Ensure all service transition artefacts are made available to operations team.
  • Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
  • Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans.
  • Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services.
  • In consultation with the customer negotiates service level requirements and agrees service levels.
  • Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
  • Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
  • Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.

Key skills & qualifications

  • Ideally ITIL v3, Service transition and Service Design certification.
  • Service design Experience in a distributed organisation.
  • Service Transition experience.
  • Experience with direct customer engagement.

What we’re looking for in you

Excellent verbal and written communication skills.

Well-developed analytical/ problem solving/ decision making skills.

Strong organisational skills who is adaptable in a fast-paced environment.

Stakeholder management skills.

Location: Portsmouth

Rate: £48.58 per hour (INSIDE OF IR35)

AAP3 is acting as an Employment Business in relation to this vacancy.

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