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Sally Ashenden
Account Manager
IT Support Analyst
1st/ 2nd line IT Support Analyst: 1st/2nd Line, Service Desk, helpdesk, 1st/ 2nd Level laptops, desktops, Windows, AD, O365, Mobile devices, Printers, connectivity
Excellent opportunity for an IT Support Analyst to join this global organisation supporting their EMEA staff. You will need experience in 1st and 2nd line support.
- You will need 3+ years experience within an IT Support/ IT Service desk role working in a busy environment.
- Must drive and have your own transport
- The company offer excellent training and development opportunities
- Currently mix of home working and office on a rota basis due to covid
- On an on call rota on a 1 in 7 week scenario (call levels are very low)
Key skills and experience sought:
- Proven background in IT Support/ service desk support around 2+ years
- Good troubleshooting skills ideally covering Windows, AD, O365, web, laptops, printers, connectivity issues
- Experience with SCCM or similar remote deployment tools
- Well motivated individual happy to assist as required
- Good problem solving skills
- First class communication skills and ability to liaise effectively with end users and keep them updated – customer service orientation
- Ideally ITIL certified or experience within ITIL based corporate environments and knowledge of SOX ideal but not essential
- Good team working skills
1st/ 2nd line IT Support Analyst: 1st/2nd Line, Service Desk, helpdesk, 1st/ 2nd Level laptops, desktops, Windows, AD, O365, Printers, connectivity
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