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IT Support Analyst

  • Hampshire
  • Permanent
  • £20000.00 - £24000.00 per annum + + benefits package

IT Support Analyst: Desktop support, end user support, 1st line IT support, first line, Windows, AD, O365

Opportunity for an IT Support Analyst to join this global organisation. In this role you will support the organisations end users on the phone, email and at the deskside based out of their offices near Southampton.

In this role you will work on both BAU support to end users for existing IT services as well as being involved in projects for new IT services.

Key responsibilities:

  • Provide 1st line IT technical support; answer support queries via phone, email and service desk systems and to ensure all communication is documented.
  • Adopt and execute IT standards, policies, practices and procedures
  • Assist in communicating IT outages and service issues to the business and end users
  • Take ownership of IT incidents and a proactive approach when dealing with user issues, advising end users clearly of updates.
  • Provide technical knowledge to colleagues and end users regarding hardware, software, telephony and any business systems or processes.
  • Support users in the use of IT equipment by providing training and advice.
  • Escalate more complex calls to the relevant IT Support member and, when required, arrange for external technical support where problems cannot be resolved in-house.

Key skills and experience sought:

  • Proven experience of using and configuring Microsoft Operating Systems
  • Microsoft Office troubleshooting
  • Active Directory account administration
  • Office 365 administration
  • Microsoft Exchange mailboxes and permissions
  • Laptop, desktop and printer hardware
  • Zebra scanner and printer support
  • Mobile device support and management
  • IP telephony systems (Avaya)
  • Apple Mac OS

IT Support Analyst: Desktop support, end user support, 1st line IT support, first line, Windows, AD, O365

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