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IT Resource Manager

  • Hertfordshire
  • Contract
  • £450 - £470 per day

Contract opportunity for an IT Resource Manager to work with global organisation. In this role you will ensure the successful implementation of a new Resource Management Tool and ensure robust processes, procedures & training in place across multiple teams and 100+ IT resources.

Outside IR35– flexible working with mix of remote and Rickmansworth based office. Initial 3 month contract with potential to extend.

In this role your key daily responsibilities will be split across:

  • Project manage implementation of a new Resource Management Tool
  • Support resource owners across multiple teams manage the allocation of resources required to manage business as usual, service requests, incidents, work packages and projects
  • Providing key information to the department on utilisation levels.

Additional responsibilities will include:

  • Create processes & procedures for IT resource management
  • Train IT staff in the use of the new resource tool
  • Manage resource tool implementation
  • Ensure resource reports and dashboards are built and modified as required to meet IT resource management requirements
  • Understand the team needs and priorities for resourcing
  • Understand the financial implications of the resourcing decisions made
  • Provide ongoing support to IT resources on resource management/tool
  • Analyse and improve how the resource tool is used
  • Manage relationship with Resource Tool vendor
  • Assist resource owners in maximizing productivity of available resources through scheduling and prioritisation of activities

Key experience sought:

  • Proven background in IT Resource Management
  • Excellent project management and organisational skills
  • Extensive Excel and PowerBI experience, including developing reports and dashboards
  • Resource tool implementation experience, or similar, including integrations
  • Experience of using computer-based resource management tools, ideally in a technology department or company
  • Requirements gathering and analysis
  • Good understanding the different role types in an IT department (e.g. Business Analyst, Solution Architect, System Analyst, Network Engineer etc.)
  • Be open to and adaptable to change and be comfortable working in an ambiguous environment
  • Previous training experience would be advantageous
  • Experience of documenting and implementing new processes and procedures

AAP3 is acting as an Employment Business in relation to this vacancy.

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