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IT Helpdesk Coordinator

  • London
  • Permanent
  • Up to £25000.00 per annum

Job Purpose

We are on the look out for an IT Customer Support Technician. Our ideal candidate must be highly self-motivated and with great problem solving skills.

Duties and Responsibilities

  • Providing first and second level helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved and routing/escalating trouble tickets to the appropriate resource
  • Training & onboarding new customers on the platform
  • Assist in updating and maintaining the platform knowledge base
  • Attending client facing meetings as our platform expert
  • Training new staff members on the platform
  • Configuring sensor hardware
  • Maintaining and updating technical documents and procedures
  • Managing coordination at a local and international level where required
  • Delivering regular and customised training to individuals within the business and external
  • Possessing specialist knowledge of our application and software

Minimum Qualifications

  • Familiar with basic IT principles including incident and issue management
  • Experience with supporting users remotely through email, chat, and phone channels in a fast-paced environment
  • Keen interest in hardware and software – particularly, IOT devices.
  • Self-starter, initiative taker
  • Flexible and adaptable approach to work
  • Excellent organizational and communication skills
  • High attention to detail
  • Proficiency in office & google suite software
  • Excellent written and spoken communication skills
  • Ability to carry out several tasks at the same time

Salary

£25k if graduate.

Up to £30k with experience.

Benefits:

  • Bupa cashback
  • Vitality healthcare
  • shopping/entertainment perks through CharlieHR.

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